SHIPPING & RETURNS

As soon as you place the order it will be processed in less than 48 hours (working days). Shipments will be made from Monday to Saturday. For any doubt or question you can always contact us.

I. SHIPMENTS

1. Spain (Except Canary Islands, Ceuta and Melilla) and Portugal (Except Islands)

The delivery time is from 2 to 5 working days.

The shipping cost is always free!

1.1. Shipping to the Canary Islands:

The delivery time is from 2 to 6 working days.

The shipping cost is always € 25, with taxes included (except IGIC).

1.2. Shipping for Ceuta and Melilla:

The delivery time is from 2 to 6 working days.

The shipping cost is always € 25 with taxes included (except Aforo).

1.3. Shipping for Portugal Islands:

The delivery time is from 2 to 6 working days.

The shipping cost is always € 25.

2. Europe

2.1. Shipping to the rest of Europe:

The delivery time is from 2 to 6 working days.

The shipping cost is always € 25 .

The countries where we send our orders are:

Germany
Andorra
Austria
Belgium
Bulgaria
Cyprus
Croatia
Denmark
Slovakia
Slovenia
Spain
Estonia
Finland
France
Georgia
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Monaco
Norway
Netherlands
Poland
Portugal
UK
Czech Republic
Romania
Sweden
Switzerland
Ukraine

If you want to order to the country that does not appear in the above list, please contact us for the shipping cost calculation!

3. Shipping terms

Shipping of items purchased at SANA Yoga Shop is done by a courier company.

It will be understood that the order has been delivered correctly at the time the receipt of the order is signed at the agreed delivery address.

In order to avoid delivery incidents (such as wrong addresses, inability to find someone at home, etc.), it is essential to correctly fill out the purchase form, and it is advisable to provide a contact phone number in the corresponding box.

II. RETURNS & EXCHANGES

Any item purchased that is not to the customer’s complete satisfaction can be returned. From the receipt of the order you have a maximum period of 14 calendar days to notify and manage the return. Used product cannot be returned. Shipping costs will be paid by the customer.

In case of change or return of erroneous or defective order, the costs of exchange or return will be paid by SANA Yoga Shop. From the receipt of the order you have a maximum period of 14 calendar days to notify and manage the return of erroneous or defective product.

Follow these steps to make the exchange or return:

1. Request return

If you want to return a defective product, you can request a return by contacting us through info@sanaypga-shop.com or calling / writing by WhatsApp to the phone +34 674 628 949 from Monday to Friday from 9:00 a.m. to 9:00 p.m. .

2. Fill in the return form which we will provide.

3. Pack the item(s) in the original packaging, enter the completed return form and close it with the security sticker.

4. Deliver the package to the carrier.

After verifying the data, we will send an authorization email to your email address. From that moment, our courier service will contact you to establish the date and time of collection that best suits you.

Refund of the amount

To receive the return, the customer must include in the return form the current account number in which they wish to receive the deposit. The return will be processed as soon as the returned product is received in a period of up to 7 days.

Return conditions

SANA Yoga Shop will not accept changes or returns that have not been previously communicated through the indicated channels.